FAQ

Questions?

What’s included?

Our standard package includes a year’s worth of story prompts for one storyteller, unlimited collaborators (people with whom the storyteller’s stories are shared), and one color hardcover book. Shipping in the United States is included in your purchase price.

Is the content created on Remento secure?

Yes, everything created with Remento is private by default, meaning you control who sees your content. All recordings are encrypted in our database and communication between your browser and our platform uses secure protocols.

Can I download my content?

Yes! All the content created on Remento is yours and can be downloaded from our website.

Does Remento work in languages other than English?

Remento currently only supports English recordings. However, we're excited to support additional languages soon. If there's a language you're specifically interested in, let us know!

Does Remento ship outside the US?

Remento offers free shipping within the United States and can ship to Canada for an additional fee.

Why is Remento a subscription?

The purchase of Remento includes a year of unlimited access to our digital platform ($99 value), plus a credit for a color-printed, hardcover book up to 200 pages ($69 value). The digital platform offers unlimited access to our bank of expert-crafted question, unlimited recordings by one storyteller, and unlimited collaborators that can view stories and add prompts of their own.

What happens at the end of my subscription?

At the end of your subscription, you’ll be prompted to print your book and renew your digital subscription in order to maintain full access to the digital platform and the stories your family has recorded. If you decide not to renew your subscription, you’ll be able to download all recordings directly to your own device. Read more here.

How are the spoken responses turned into written stories?

Remento uses Speech-To-Story™ technology that transcribes the Storyteller's audio or video response and then uses AI to turn it into a beautifully written story.

Can I purchase additional books?

Yes! Additional books are available for either $69 (up to 200 pages) or $99 (201-380 pages).

Read our full FAQ